Welcome to https://surecarewa.com.au (the “Site”). We understand that privacy online is important to users of our Site, especially when conducting business. This statement governs our privacy policies with respect to those users of the Site (“Visitors”) who visit without transacting business and Visitors who register to transact business on the Site and make use of the various services offered by SureCare WA (collectively, “Services”) (“Authorized Customers”).
“Personally Identifiable Information”
“Personally Identifiable Information” refers to any information that identifies or can be used to identify, contact, or locate the person to whom such information pertains, including, but not limited to, name, address, phone number, fax number, email address, financial profiles, social security number, and credit card information. Personally Identifiable Information does not include information collected anonymously (that is, without identifying the individual user) or demographic information not connected to an identified individual.
What Personally Identifiable Information is collected?
We may collect basic user profile information from all of our Visitors. We collect the following additional information from our Authorized Customers: the names, addresses, phone numbers and email addresses of Authorized Customers, the nature and size of the business, and the nature and size of the services the Authorized Customer intends to purchase or engage.
What organizations are collecting the information?
In addition to our direct collection of information, our third-party service vendors (such as payment processors, banks or insurance companies) who may provide services such as NDIS plan management, billing, or verification may collect this information from our Visitors and Authorized Customers. We do not control how these third parties use such information, but we ask them to disclose how they use personal information provided to them. Some of these third parties act solely as intermediaries in the service process and do not store or retain the information.
How does the Site use Personally Identifiable Information?
SureCare WA uses Personally Identifiable Information to customize the Site, make appropriate service offerings, and fulfill service-related requests. We may contact Visitors and Authorized Customers regarding service updates, support options, or information related to care and support services. We may also use Personally Identifiable Information to respond to specific inquiries or provide requested assistance.
With whom may the information be shared?
Personally Identifiable Information about Authorized Customers may be shared with other Authorized Customers or affiliates when needed to evaluate or coordinate services (for example, for referrals or support coordination). We may also share aggregated demographic information with third-party vendors or affiliated agencies. Visitors and Authorized Customers have the option to “opt out” of receiving information or being contacted by us or agents acting on our behalf.
How is Personally Identifiable Information stored?
Personally Identifiable Information collected by SureCare WA is securely stored and is not accessible to third parties or employees except for use as indicated above.
What choices are available regarding collection, use and distribution?
Visitors and Authorized Customers may opt out of receiving unsolicited information or communications from us and/or our partners by following email instructions or by contacting us at:
16 Azurite Drive Australind
Are Cookies used on the Site?
Yes. Cookies are used to collect preference data, remember user settings, and for security purposes. For example, Authorized Customers who remain inactive for more than 10 minutes may be automatically logged out for security reasons.
How does SureCare WA use login information?
We use login information such as IP addresses, browser types, and ISPs for system administration, analytics, security monitoring, and to improve the user experience.
What partners or service providers have access to Personally Identifiable Information?
SureCare WA may partner with or work alongside external service providers or affiliated agencies. These third parties may have access to Personally Identifiable Information only on a need-to-know basis for evaluating or delivering services. Our privacy policy does not cover the practices of these third parties.
We may also disclose Personally Identifiable Information to comply with legal requirements such as subpoenas, court orders, or law enforcement requests, and when necessary to protect the safety of Visitors and Authorized Customers.
How does the Site keep Personally Identifiable Information secure?
Only authorized staff members have access to Personally Identifiable Information, protected by password-based access controls. Sensitive information, such as payment or identity verification data, is secured using encryption protocols. While we take reasonable steps to secure the Site, no system is fully immune to unauthorized access or tampering.
How can Visitors correct inaccuracies?
Visitors and Authorized Customers may contact us to update or correct personal information by emailing us.
Can a Visitor delete or deactivate Personally Identifiable Information?
Yes. Visitors and Authorized Customers may request deletion/deactivation of their Personally Identifiable Information by contacting us. Due to system backups, some residual information may remain, but such information will be functionally deleted and will no longer be used, transferred, or sold.
What happens if the Privacy Policy changes?
Any changes to this policy will be posted on the Site. If a change involves disclosure of information previously opted-out by a Visitor or Authorized Customer, we will notify the affected individual to allow them to continue their opt-out preference.
Links
https://surecarewa.com.au may contain links to third-party websites. Please note that when you click these links, you are redirected to another website. We encourage you to read the privacy statements on those sites as their privacy practices may differ from ours.